Delivery & Returns

Returns:

We understand that in some cases products may need to be returned. You can return physical products ordered from the website within 14 calendar days after the date your product was shipped. If 14 days have gone by since your purchase was shipped, unfortunately we can’t offer you a refund or exchange.

Please email hello@rudorwaishe.co.uk to obtain more information on how to return the product.

 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted: 

* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

* Any item that is returned more than 14 days after delivery

All digital products are non-refundable.

 

Refunds:

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

If you have any queries regarding your refund, please contact us at hello@rudorwaishe.co.uk.

Sale and discounted items:

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges:

 

We only replace items if they are damaged.  Exchanges are not permitted at this time.

Delivery:

Standard UK Delivery: Estimated shipping is 3-5 working days. 

Express UK Delivery: Estimated shipping up to 3 working days

EU Shipping: Estimated shipping is 3-5 working days.

United States & Canada Shipping: Estimated shipping up to 10 working days

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