Frequently Asked Questions

How long will it take to receive my items?


For all physical items there is a processing time of up to 3 working days. This just means the time it takes us to create and package your products. Once processing has been completed, you can expect to have confirmation of delivery on the day that items are posted and the shipping is stated on the product page.




Can I refund items?


Yes! To add a picture follow these simple steps:

  1. Enter App Settings
  2. Click the "Manage Questions" button
  3. Click on the question you would like to attach a picture to
  4. When editing your answer, click on the picture icon and then add an image from your library




What can cause my order to be delayed?





The item I want is out of stock, what do I do now?





What form of payment do you accept?


We accept all major cards as well as paypal payments.




How can I write a review on a product?


You can write a review by simply clicking on the product you wish to review, scrolling down and adding a commet on the comment box located underneath the product.




When will new languages be added?


Unfortunately we are unable to give a definitive timescale for the addition of new languages. We work with a number of educators and native speakers to ensure that translations are accurate and this takes time. You can sign up to our mailing list however, and this will mean you are one of the first to be notified whenever new languages, products, blog posts or even subscriptons are added to the site.




Can I be a quest writer on the blog?





Do you do wholesale?


Yes we do. If you are interested in wholesale prices and terms please get in touch with us at support@ruorwaishe.co.uk or via our contact form. As we are a small business please allow up to 2 working days for a response.





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