Shipping & Returns

SHIPPING POLICY

Delivery
We would just like to make customers aware there may still be delays due to Covid-19.

Here are our delivery options:
Express UK delivery:  estimated 1-2 working days
Standard UK delivery: estimated 3-5 working days

 

Europe & Rest of the World
Europe: estimated 5-7 working days
USA & Canada: estimated 6-10 working days
Australia: estimated 7-10 working days
Rest of the world: estimated 7-15 working days

Customs 
We will not be liable for any custom charges once your order has reached your country, due to Brexit and us being based in the UK, we will not be taking any international orders over the amount of £190 for the moment.

Return & Exchange Policy

Returns:

We understand that in some cases products may need to be returned. You can return physical products ordered from the website within 14 calendar days after the date your product was shipped. If 14 days have gone by since your purchase was shipped, unfortunately we can’t offer you a refund or exchange.

Please email hello@rudorwaishe.co.uk to obtain more information on how to return the product.

 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted: 

* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

* Any item that is returned more than 14 days after delivery

All digital products are non-refundable.

 

Refunds:

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

If you have any queries regarding your refund, please contact us at hello@rudorwaishe.co.uk.

Sale and discounted items:

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges:

 

We only replace items if they are damaged.  Exchanges are not permitted at this time.